Privacy Policy

Section 1 — Introduction

Jourdan Card Processing ("JCP," "we," "our," or "us") is committed to protecting the privacy and security of the personal information entrusted to us by our clients, merchants, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit jourdancardprocessing.com or use any of our merchant services, payment processing tools, or related products.

Please read this policy carefully. By accessing our website or using our services, you agree to the terms described below. If you do not agree, please discontinue use of our site and services.

Section 2 — Information We Collect

Sub-section A: Information You Provide Directly

When you fill out a contact form, request a quote, submit our merchant intake form, or communicate with our team, you may provide:

• Full name and business name (DBA and legal)
• Business address and mailing address
• Email address and phone number
• Business type, industry, and years in operation
• Monthly processing volume and average ticket size
• Current payment processor information
• MCC (Merchant Category Code) description
• Pricing type and sales code
• Account status and registration details
• Any messages, comments, or special requirements you include

Sub-section B: Information Collected Automatically

When you visit jourdancardprocessing.com, we automatically collect certain technical information, including:

• IP address and general geographic location (city, state)
• Browser type and version
• Device type and operating system
• Pages visited, time on page, and referring URL
• Date and time of your visit
• Clickstream data and interaction behavior

This information is collected through cookies, web beacons, and similar tracking technologies.

Sub-section C: Information from Third Parties

We may receive information from payment processors, banking partners, CRM platforms, and other trusted third parties as part of delivering our merchant services.

Section 3 — How We Use Your Information

Jourdan Card Processing uses the information we collect to:

• Process and fulfill your requests — set up merchant accounts and deliver the services you've requested
• Communicate with you — send confirmations, follow-up correspondence, and service updates
• Onboard and support merchants — manage your account and provide technical support
• Send marketing communications — with your consent, send information about new services and promotions (you may opt out at any time)
• Improve our website and services — analyze usage patterns and enhance our platform
• Comply with legal obligations — meet regulatory requirements related to payment processing and financial services
• Prevent fraud and protect security — detect and prevent fraudulent transactions and unauthorized access
• Manage our business operations — internal reporting, pipeline management, and CRM activities

Section 4 — How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Sub-section A: Service Providers and Technology Partners

We work with trusted third-party vendors including payment processors (CardPointe, Clover, First Data/Fiserv), CRM platforms (GoHighLevel), email service providers, and website analytics providers. These partners are contractually obligated to protect your information.

Sub-section B: Business Partners

We may share necessary account and processing information with our banking and processing partners to facilitate your payment setup.

Sub-section C: Legal Requirements

We may disclose your information when required by law, court order, or to protect the rights and safety of Jourdan Card Processing, our clients, or others.

Sub-section D: Business Transfers

In the event of a merger or acquisition, your information may be transferred. We will notify you prior to any such transfer.

Section 5 — Payment and Financial Data

As a merchant services company, we handle sensitive payment-related information:

• We follow PCI DSS (Payment Card Industry Data Security Standard) guidelines
• We do not store full credit card numbers, CVV codes, or bank account numbers on our website servers
• All data transmission uses SSL/TLS encryption
• Payment transaction data is processed through secure, encrypted channels by our licensed processing partners

Section 6 — SMS Communications

If you opt in to receive SMS messages from Jourdan Card Processing:

• You consent to receive service notifications, account updates, and occasional marketing communications
• Message frequency varies based on your account activity
• Standard message and data rates may apply
• To get help, text HELP to (888) 685-6825
• To stop receiving messages, reply STOP to any message
• We do not share your mobile phone number with third parties for their own marketing purposes

Section 7 — Cookies and Tracking Technologies

We use cookies and similar technologies to improve your website experience.

You can manage or disable cookies through your browser settings at any time.

Section 8 — Data Retention

We retain your personal information for as long as necessary to maintain your merchant account, comply with legal and regulatory requirements, resolve disputes, and fulfill legitimate business purposes. Financial and transaction records may be retained for up to 7 years in compliance with applicable regulations.

Section 9 — Your Rights and Choices

Depending on your location, you may have the following rights:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate information
• Deletion — Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of Marketing — Unsubscribe from marketing emails at any time
• Data Portability — Request your data in a portable format
• Withdraw Consent — Where processing is based on consent, you may withdraw it at any time

California Residents: Under the CCPA, you have additional rights including the right to know, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

To submit any privacy request, contact us at [email protected] or call (888) 685-6825. We will respond within 30 days.

Section 10 — Security

We implement technical, administrative, and physical safeguards including:

• SSL/TLS encryption for all data in transit
• Secure server infrastructure and access controls
• Regular security assessments and monitoring
• Restricted employee access on a need-to-know basis
• PCI DSS compliance practices for payment data

Section 11 — Third-Party Links

Our website may contain links to third-party websites including CardPointe, Clover, and other payment technology partners. These sites have their own privacy policies and we are not responsible for their practices.

Section 12 — Children's Privacy

Our services are intended for business owners and adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us at [email protected].

Section 13 — Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and post the revised policy at jourdancardprocessing.com/privacy-policy. For material changes, we will notify you by email or by a prominent notice on our homepage.

Section 14 — Contact Us